Refund Policy

If your QR tag has not yet been activated, you may request a full refund within 14 days of delivery under EU consumer withdrawal rights. The product must be returned in its original condition.

Once a QR code has been activated and bound to an account, the digital service component is considered delivered. Refunds are generally not available for activated tags, except where required by mandatory consumer protection law or in cases of proven product defect.

Email support@autoqr.de with your order number and reason for the request. Eligible refunds are processed within 5–7 business days to your original payment method.